We are deeply committed to the safety, reliability, and performance of our products. If non-genuine parts are used in your AQUAFIDES system, the unit loses its safety certification. Specifically, non-genuine parts are components purchased from any source aside from your AQUAFIDES team or authorized AQUAFIDES dealers.
If it’s not a genuine AQUAFIDES part, it shouldn’t be part of your AQUAFIDES system
When you use genuine AQUAFIDES parts, we guarantee that your system will meet the performance requirement specified at purchase, provided that the system’s original design parameters haven’t changed (e.g., flow rate, UV transmittance) and maintenance is completed per the UV system's O&M manual. Should you experience an issue, our service technicians will work with you to resolve it as fast as possible.
We offer comprehensive warranties on our UV lamps and lamp drivers which only applies to genuine lamps and drivers as they have been rigorously tested and approved for use in our systems. Using non-genuine parts voids the warranty on your equipment.
All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.
Have questions?
Call us at 1 (888) 220-6118 or complete the form below.
Austria: info@aquafides.at
Germany: info@aquafides.de
Switzerland: info@aquafides.ch
Rest of Europe & UK, Middle East & Africa: eu-customerservice@trojantechnologies.com
Asia & Pacific: international@trojanuv.com
Our UV systems, together with their parts and components, have been accredited by the safety standards organization CE. Replacing certified components with non-genuine parts invalidates safety certifications (e.g., UL, CE, NSF), potentially leading to regulatory penalties and compliance violations.
Our UV systems, including components, have been developed through extensive research and are designed to work together. They have also gone through testing by a third party to confirm and validate their performance.
Simply fill out the form below and let us know what parts you need, then we will get back to you with a no-obligation quote that includes suggested quantities, warranty information and pricing.
The use of genuine parts helps to ensure proper operation and maintenance of your AQUAFIDES system