We are committed to maintaining the security, reliability and resilience of our products and services. We welcome reports from customers, security researchers and partners who identify potential cybersecurity vulnerabilities.
Our Product Security Program supports the identification, assessment and remediation of vulnerabilities, while helping us communicate effectively with customers and meet applicable cybersecurity requirements.
If you believe you have identified a security vulnerability in a product or service, please notify us using the approved reporting contact route.
Security Email: product.security@trojantechnologies.com
Information to Include in Your Report
Reporter name and contact details
Product name and version
Description of the vulnerability
Steps required to reproduce the issue
Potential impact or observed behavior
Screenshots, logs or supporting evidence where available
Whether the issue has been disclosed elsewhere
We encourage the responsible reporting of potential security vulnerabilities. Reported issues are reviewed and assessed through our Product Security processes, and we may contact the submitter if additional information is required.
Acknowledgement of receipt
Initial review and validation of the report
Follow-up requests for additional information, where required
Risk assessment and remediation planning
Customer communication and security advisory publication, where appropriate
We ask that reporters give us a reasonable opportunity to assess and address a reported issue before disclosing vulnerability details publicly. Public disclosure before an issue has been addressed can put users at unnecessary risk. We are committed to working in good faith toward a coordinated outcome.
When appropriate, we will publish information about confirmed security issues and recommended actions for affected customers.