We're here to help. The Trojan Technologies team of certified service technicians are highly trained in all aspects of AQUAFIDES system operations and will help keep your system performing efficiently and reliably to meet your water treatment goals.
Scheduled Field-Services
Beyond our role as a UV system manufacturer, we offer project services to our customers, including:
Engineering support during the project design phase to ensure each AQUAFIDES system is sized appropriately
The availability of CAD drawings of our units upon request
The inspection and testing performed on an electrical power system and its components before initial energization is the most important preventive maintenance that the system receives during its operational lifetime. AQUAFIDES’ start-up services for UV water treatment systems can:
Verify proper installation
Achieve and maintain operational stability
Establish baseline treatment that can be used to evaluate future decisions
Ensure optimal performance from the moment you are ready to run the system
If you have new staff that needs training on your UV system or if your team needs a refresher, our field-service experts offer training courses in:
Basic system operation and UV fundamentals
Routine preventive maintenance
System optimization for efficient operation
Equipment safety considerations and recommendations
Troubleshooting best practices
Each water treatment site is unique and so are the challenges that you face in keeping your AQUAFIDES systems at peak efficiency.
Our certified experts can support your operations to achieve improved efficiency and enhanced performance by performing detailed assessments.
We will work with you to optimize your AQUAFIDES system by identifying critical issues affecting your system and will assist with troubleshooting, on-going operation and maintenance activities.
AQUAFIDES system replacement parts are designed with safety and quality in mind. They are engineered specifically for your AQUAFIDES system and are tested and validated to rigorous standards. By using genuine parts you can:
Maintain lifetime performance guarantee
Maintain all certifications, safety (UL) and regulatory compliance
Maintain peripheral component warranties
Access to all service offerings provided by Trojan Technologies
All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.
Austria: info@aquafides.at
Germany: info@aquafides.de
Switzerland: info@aquafides.ch
Africa, Europe, Middle East & UK: eu-customerservice@trojantechnologies.com
Asia & Australia: international@trojanuv.com
Our preventative maintenance program ensures your system performs at peak efficiency year after year while reducing the total cost of operation and extending the system life. Key features include:
Customer- focused: We will work with you to identify your pain points and help you meet your treatment objectives
Regional coverage: We have a dedicated team of field-service experts located around the world. Our field service technicians go through extensive hands-on training to become Trojan Certified Experts. The certification ensures that they are fully equipped with training and expertise to carry out the necessary maintenance and repair services on your AQUAFIDES system. This team can also recommend ways to maximize the performance of AQUAFIDES products while minimizing energy consumption and operational costs.
Peace of mind, reliability, and assurance: Enjoy the peace of mind that comes with knowing that your system is regularly inspected by a Trojan Technologies OEM (original equipment manufacturer) certified expert and is being operated according to the guidelines set by the OEM.
Our municipal UV system installation base is supported by a global network of certified service technicians and channel partners to ensure outstanding customer service and support.