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Preventative Maintenance Plans
Beyond our role as a UV system manufacturer, we offer end-to-end project services to our customers, including:
Engineering support during the project design phase to ensure each TrojanUV system is sized appropriately
Detailed site-specific CAD drawings showing the equipment placement within the water treatment plant
System installation support services to make the process easy and to save time and money by reducing the potential for downtime
The inspection and testing performed on an electrical power system and its components before initial energization is the most important preventive maintenance that the system receives during its operational lifetime. Trojan’s start-up services for UV water treatment systems can:
Verify proper installation
Achieve and maintain operational stability
Establish baseline treatment that can be used to evaluate future decisions
Ensure optimal performance from the moment you are ready to run the system
If you have new staff that needs training on your UV system or if your team needs a refresher, our field-service experts offer training courses in:
Basic system operation and UV fundamentals
Routine preventive maintenance
System optimization for efficient operation
Equipment safety considerations and recommendations
Troubleshooting best practices
Each water treatment site is unique and so are the challenges that you face in keeping your TrojanUV systems at peak efficiency.
Our certified experts can support your operations to achieve improved efficiency and enhanced performance by performing detailed assessments.
We will work with you to optimize your TrojanUV system by identifying critical issues affecting your system and will assist with troubleshooting, on-going operation and maintenance activities.
TrojanUV system replacement parts are designed with safety and quality in mind. They are engineered specifically for your TrojanUV system and are tested and validated to rigorous standards. By using genuine parts you can:
Maintain lifetime performance guarantee
Maintain all certifications, safety (UL) and regulatory compliance
Maintain peripheral component warranties
Access to all service offerings provided by Trojan Technologies
Technical Assistance Center (TAC)
We provide over-the-phone technical support from our TAC in London, Ontario, Canada. All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting. TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.
1 (866) 388-0488
All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.
Africa, Europe, Middle East & UK: eu-customerservice@trojantechnologies.com
Asia & Australia: international@trojanuv.com
After Hours Support
If it is after hours in your territory, we also provide over-the-phone technical support from our Technical Assistance Center (TAC) in London, Ontario, Canada. TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.
+1 (519) 457-2318
For municipal treatment plants in North America using genuine TrojanUV parts, we arrange and cover the cost for your used lamps, lamp drivers and electronic boards to be picked up and shipped to an approved recycling facility.
UV treatment is a critical process step and with proper monitoring and maintenance, your TrojanUV system can effectively operate for many years without surprises. As such, we created the Trojan Stream program, which serves as your digital support network and toolbox to give you the right information when and where you need it to maintain the performance of your Trojan water treatment system.
Stream Connection is a support tool that provides our Technical Assistance Center (TAC) with instant access to your TrojanUV system to quickly diagnose and resolve any issues.
Our Trojan technicians will have a live view into your UV system, alleviating the need for back-and-forth phone calls, pictures and emails
Sign up to receive proactive insights and reports to help you get the longest life and most efficient performance of your TrojanUV system
Whether as a stand-alone option, or part of your Preventative Maintenance Plan, this connection ensures responsive and continuous support throughout the life of your TrojanUV system
Stream App is your personal portal and instant guide for insights into your TrojanUV System.
The easy-to-use app provides UV monitoring, instant alarm notifications, and step-by-step instructions and walkthroughs for customers to resolve common UV alarms
Access to in-depth data to be better prepared to adjust and optimize system efficiency
Our municipal UV system installation base is supported by a global network of certified service technicians and channel partners to ensure outstanding customer service and support.