Installing a lamp in a UV system

Service & Support for TrojanUV Systems

Our municipal UV system installation base is supported by a global network of certified service technicians and channel partners

We're here to help. Our team of certified service technicians are highly trained in all aspects of UV system operation, so you can be confident that their knowledge will help keep your UV system performing safely, efficiently and meeting your disinfection goals.

Health Checks & System Inspections

A health check is a review of the key areas of your system’s operation which can signal the need for a full inspection. You will receive a comprehensive report that includes:

  • Details about overall system health with guidance on how to improve system performance and safe operation
  • Available system upgrades so that you can save costs, add functionality and benefit from our latest technologies
  • Information to help you budget for and schedule preventative maintenance
  • A recommended list of spare parts to have on hand to streamline maintenance tasks 

Preventative Maintenance, Repairs & Troubleshooting

Regular preventative maintenance can do a lot to extend the life of your UV system and keep it operating efficiently, avoiding unplanned repairs and allowing you to anticipate maintenance costs. If you would like an extra hand with maintenance, we can:

  • Help with as little or as much as you’d like, whether you just need advice on your system’s maintenance, or would like us to complete your maintenance tasks
  • Prepare your system for seasonal startup or shutdown
  • Review your preventative maintenance records and offer a proposed schedule 

Training

If you have new staff that needs to be trained on your UV system or your team could use a refresher, our service technicians offer training courses in:

  • Basic system operation and UV fundamentals
  • Routine preventative maintenance
  • System optimization for more efficient operation
  • Safety considerations and recommendations
  • Troubleshooting best practices 

Trojan service van driving to perform on-site service on a TrojanUV system at a wastewater treatment plant

Remote Technical Assistance

We provide over-the-phone technical support from our Technical Assistance Center (TAC) in London, Ontario, Canada.

All service technicians in the TAC have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.

TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.

Trojan service technician servicing a TrojanUVSigna

Sensor Verification

To comply with permits, drinking water treatment plants are obligated to verify delivery of the correct UV dose by routinely checking reference sensors. We can take care of sensor checks for you and arrange for sensors to be sent to our in-house laboratory for recalibration when required.

Trojan service technician providing remote assistance to a customer operating a TrojanUV system

Controller Upgrades

We are continually working to develop new and innovative controller solutions that can provide customers with energy, labor and maintenance savings. We can recommend and implement controller upgrades that are available for your plant which can give you:

  • Added functionality for monitoring and automating system operation
  • Expanded capabilities for operating your system remotely
  • Flexibility in configuring controllers to meet site-specific needs
  • More detailed data on system status and alarms to simplify troubleshooting
  • The latest, in-production, controller hardware to ensure replacement parts are easily accessible


Design & Engineering Support

Beyond our role as a manufacturer, we offer many additional services to existing and prospective customers. During the project design phase, we provide engineering support by ensuring that each UV disinfection system is appropriately sized for the application, and provide detailed, site-specific CAD drawings showing the new equipment placement within the treatment plant.

Analytical Support

We offer analytical support by performing analysis of water samples (including Collimated Beam testing, TSS, UV Transmission, particle size characterization, iron, hardness, etc.) as well as on-site demonstration studies and pilot studies.

Safety Data Sheets (SDS)

Safety Data Sheets (SDS) describe the hazards of a product and explains how a product can be safely handled, used, and stored. Our SDS are available here.

Related Resources

Service & Parts Brochure

Service & Parts Brochure

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Spring System Inspection Fact Sheet

Spring Inspection Task List

Learn More

We're Here to Help

Have questions? Call us at 1 (888) 220-6118 or complete the form below.