Our municipal UV system installation base is supported by a global network of certified service technicians and channel partners to ensure outstanding customer service and support.
Beyond our role as a UV system manufacturer, we offer end-to-end project services to our customers, including:
The inspection and testing performed on an electrical power system and its components before initial energization is the most important preventive maintenance that the system receives during its operational lifetime. Trojan’s start-up services for UV water treatment systems can:
If you have new staff that needs training on your UV system or if your team needs a refresher, our field-service experts offer training courses in:
Each water treatment site is unique and so are the challenges that you face in keeping your Trojan UV systems at peak efficiency.
Our certified experts can support your operations to achieve improved efficiency and enhanced performance by performing detailed assessments.
We will work with you to optimize your Trojan UV system by identifying critical issues affecting your system and will assist with troubleshooting, on-going operation and maintenance activities.
Trojan UV system replacement parts are designed with safety and quality in mind. They are engineered specifically for your Trojan UV system and are tested and validated to rigorous standards. By using genuine parts you can:
Technical Assistance Center (TAC)
We provide over-the-phone technical support from our TAC in London, Ontario, Canada. All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting. TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.
All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.
After Hours Support
If it is after hours in your territory, we also provide over-the-phone technical support from our Technical Assistance Center (TAC) in London, Ontario, Canada. TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.
Our preventative maintenance program ensures your system performs at peak efficiency year after year while reducing the total cost of operation and extending the system life. Key features include:
A thorough review of your TrojanUV system's condition and operation, after which you will receive a comprehensive report that includes:
If your TrojanUV system is not under a preventive maintenance plan, you will still be covered with our flexible one-off scheduled field services for your maintenance needs. Our certified field service experts can perform system inspection, provide refresher training, assist with installation of replacement parts or controller upgrades and recommend best practices for optimal performance.
If you are experiencing an emergency such as unplanned downtime or a compromised performance situation, our certified field service experts can be at your doorstep to provide fast and accurate troubleshooting and repair services to your TrojanUV products.
We are continuously working to develop new and innovative controller solutions that can provide customers with energy, labor and maintenance savings. We can recommend and implement controller upgrades that are available for your plant, which can give you:
We offer a wide range of UV treatment systems for pilots treating flows ranging from 10 gallons per minute up to 30 million gallons per day. From initial inquiry to successful pilot completion, engage Trojan’s piloting services team to support your needs. Our piloting expertise includes:
Microbial Analysis & Water Testing
Our analytical laboratory capabilities include testing for E.coli, Enterococci, Total and Fecal coliforms, and Heterotrophic Plate Counts (HPC). We perform a wide range of water tests to support system operations or as a pre-screen compliance as well as on-site demonstration and pilot studies. The water tests include:
Environmental Containment Treatment Testing
We will measure characteristics of your water critical to UV AOP performance – such as UV transmittance, pH, nitrate ion concentration, and radical scavenging capacity.
Sensor Verification & Recalibration
To comply with permits, drinking water treatment plants are obligated to verify delivery of the correct UV dose by routinely checking reference sensors. On select TrojanUV systems, we can take care of sensor checks and arrange for sensors to be sent to our in-house laboratory for recalibration when required.
For municipal treatment plants in North America using genuine TrojanUV parts, we arrange and cover the cost for your used lamps, lamp drivers and electronic boards to be picked up and shipped to an approved recycling facility.
UV treatment is a critical process step and with proper monitoring and maintenance, your TrojanUV system can effectively operate for many years without surprises. As such, we created the Trojan Stream program, which serves as your digital support network and toolbox to give you the right information when and where you need it to maintain the performance of your Trojan water treatment system.
Have questions? Call us at 1 (888) 220-6118 or complete the form below.