Our municipal UV system installation base is supported by a global network of certified service technicians and channel partners
We're here to help. Our team of certified service technicians are highly trained in all aspects of UV system operation, so you can be confident that their knowledge will help keep your UV system performing safely, efficiently and meeting your disinfection goals.
A health check is a review of the key areas of your system’s operation which can signal the need for a full inspection. You will receive a comprehensive report that includes:
Regular preventative maintenance can do a lot to extend the life of your UV system and keep it operating efficiently, avoiding unplanned repairs and allowing you to anticipate maintenance costs. If you would like an extra hand with maintenance, we can:
If you have new staff that needs to be trained on your UV system or your team could use a refresher, our service technicians offer training courses in:
We provide over-the-phone technical support from our Technical Assistance Center (TAC) in London, Ontario, Canada.
All service technicians in the TAC have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.
TAC is open Monday to Friday, 8:00 a.m. to 5:00 p.m. (EST). After hours emergency support is available 24/7.
To comply with permits, drinking water treatment plants are obligated to verify delivery of the correct UV dose by routinely checking reference sensors. We can take care of sensor checks for you and arrange for sensors to be sent to our in-house laboratory for recalibration when required.
We are continually working to develop new and innovative controller solutions that can provide customers with energy, labor and maintenance savings. We can recommend and implement controller upgrades that are available for your plant which can give you:
Beyond our role as a manufacturer, we offer many additional services to existing and prospective customers. During the project design phase, we provide engineering support by ensuring that each UV disinfection system is appropriately sized for the application, and provide detailed, site-specific CAD drawings showing the new equipment placement within the treatment plant.
We offer analytical support by performing analysis of water samples (including Collimated Beam testing, TSS, UV Transmission, particle size characterization, iron, hardness, etc.) as well as on-site demonstration studies and pilot studies.
Safety Data Sheets (SDS) describe the hazards of a product and explains how a product can be safely handled, used, and stored. Our SDS are available here.
Have questions? Call us at 1 (888) 220-6118 or complete the form below.