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Trojan Technologies

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Talk to an Expert

Have questions?

Call us at 1 (888) 220-6118 or complete the form below.

We're here to help. The Trojan Technologies team of certified service technicians are highly trained in all aspects of AQUAFIDES system operations and will help keep your system performing efficiently and reliably to meet your water treatment goals.

Service Infographic ADS

Simply click on each of the below headings to learn more about the different services that Trojan offers.

Beyond our role as a UV system manufacturer, we offer project services to our customers, including:

  • Engineering support during the project design phase to ensure each AQUAFIDES system is sized appropriately

  • The availability of CAD drawings of our units upon request

The inspection and testing performed on an electrical power system and its components before initial energization is the most important preventive maintenance that the system receives during its operational lifetime. AQUAFIDES’ start-up services for UV water treatment systems can:

  • Verify proper installation

  • Achieve and maintain operational stability

  • Establish baseline treatment that can be used to evaluate future decisions

  • Ensure optimal performance from the moment you are ready to run the system

If you have new staff that needs training on your UV system or if your team needs a refresher, our field-service experts offer training courses in:

  • Basic system operation and UV fundamentals

  • Routine preventive maintenance

  • System optimization for efficient operation

  • Equipment safety considerations and recommendations

  • Troubleshooting best practices

Each water treatment site is unique and so are the challenges that you face in keeping your AQUAFIDES systems at peak efficiency.

Our certified experts can support your operations to achieve improved efficiency and enhanced performance by performing detailed assessments.

We will work with you to optimize your AQUAFIDES system by identifying critical issues affecting your system and will assist with troubleshooting, on-going operation and maintenance activities.

AQUAFIDES system replacement parts are designed with safety and quality in mind. They are engineered specifically for your AQUAFIDES system and are tested and validated to rigorous standards. By using genuine parts you can:

  • Maintain lifetime performance guarantee

  • Maintain all certifications, safety (UL) and regulatory compliance

  • Maintain peripheral component warranties

  • Access to all service offerings provided by Trojan Technologies

All service technicians have field experience and are thoroughly trained to provide installation support, startup assistance, and equipment troubleshooting.

  • Austria: info@aquafides.at

  • Germany: info@aquafides.de

  • Switzerland: info@aquafides.ch

  • Africa, Europe, Middle East & UK: eu-customerservice@trojantechnologies.com

  • Asia & Australia: international@trojanuv.com

Our preventative maintenance program ensures your system performs at peak efficiency year after year while reducing the total cost of operation and extending the system life. Key features include:

  • Customer- focused: We will work with you to identify your pain points and help you meet your treatment objectives

  • Regional coverage: We have a dedicated team of field-service experts located around the world. Our field service technicians go through extensive hands-on training to become Trojan Certified Experts. The certification ensures that they are fully equipped with training and expertise to carry out the necessary maintenance and repair services on your AQUAFIDES system. This team can also recommend ways to maximize the performance of AQUAFIDES products while minimizing energy consumption and operational costs.

  • Peace of mind, reliability, and assurance: Enjoy the peace of mind that comes with knowing that your system is regularly inspected by a Trojan Technologies OEM (original equipment manufacturer) certified expert and is being operated according to the guidelines set by the OEM.

If your AQUAFIDES system is not under a preventive maintenance plan, you will still be covered with our flexible one-off scheduled field services for your maintenance needs. Our certified field service experts can perform system inspection, provide refresher training, assist with installation of replacement parts or controller upgrades and recommend best practices for optimal performance.

If you are experiencing an emergency such as unplanned downtime or a compromised performance situation, our certified field service experts can be at your doorstep to provide fast and accurate troubleshooting and repair services to your AQUAFIDES products.

We are continuously working to develop new and innovative controller solutions that can provide customers with energy, labor and maintenance savings. We can recommend and implement controller upgrades that are available for your plant, which can give you:

  • Added functionality for monitoring and automating system operation

  • Expanded capabilities for operating your system remotely

  • Flexibility in configuring controllers to meet site-specific needs

  • Latest, in-production controller hardware to ensure replacement parts are easily accessible

If you provide us with a sample of the water you wish to treat, we perform in-house testing to measure its UV transmission. This allows us to identify the most suitable unit for your specific water treatment requirements. Simply send 250 ml of the water in a clean bottle to our headquarters in Austria. Our experienced staff will carry out the testing and provide you with feedback—completely free of charge.

To comply with permits, drinking water treatment plants are obligated to verify delivery of the correct UV dose by routinely checking reference sensors. On select AQUAFIDES systems, we can take care of sensor checks and arrange for sensors to be sent to our in-house laboratory for recalibration when required.

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Service & Support for AQUAFIDES Systems
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Service & Support for AQUAFIDES Systems

Our municipal UV system installation base is supported by a global network of certified service technicians and channel partners to ensure outstanding customer service and support.